Welcome to the Community!
I've located your account using your Community details and has ran remote tests on the line.
Currently, the test results shows a potential issue with the physical line which is affecting the internet speed and your homephone.
I've now escalated this case to our Engineering team for further investigation and they will be providing you updates via SMS or phone call within 24hrs.
Should you have a preferred contact time and number for the update, please let us know via Private Message.
For your reference, please see our article on How do I private message (PM) in the community.