Welcome to TPG Community!
We're sorry to know that you are having issues with the service and we'd like to help get to the bottom of this.
We have located the account using your community details.
We've checked the status of your connection and we are not detecting any fault on the line or network. However, we have arranged a specialist to contact you between 1PM and 2PM QLD Time for further troubleshooting.
Should you have a preferred contact number and time, please send it via PM.
Let us know should you have further queries.
Hi @joyliu, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team for further investigation.
You will be contacted by the case engineer as soon as the assessment is completed.
Should you have further queries, feel free to drop us a message. Thank you.