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No home phone but internet works

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Level 1c

We have just successfully connected to the NBN with our Moden that arrived today. However the phone does not work - we have tried using the existing phone cable, plus the extra cables supplied with the modem but when plugged into Phone 1 or 2 on the moden there is no green light and the phone does not work. Please advise. Thanks.

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Moderator

Great to hear!

 

Thanks for letting me know.

 

Regards,

Peter

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3 REPLIES 3
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Level 1c

Hi Peter,

Thanks so much for getting in contact, but I managed to Live Chat with a tech last night and they sorted the issue out for me - so all good! Problem is fixed.

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Moderator

Great to hear!

 

Thanks for letting me know.

 

Regards,

Peter

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