No phone

Level 2

We now have internet and wifi (thanks to my neice working it all out-help line was no help)  but the telephone landline is still not working. My account says it's active and we requested to keep the same phone number-was to be ported from Telstra. Recieved text from tpg stating the phone line is ready to go but.... but the ph has no sound when I open line , no sound when i try to call a number. It's not working

This is urgent as the line is an emergency medical number and attached to an emergency alarm. The phone & number is also attached to the Security front Gates of the retirment Village. I cannot let anyone in the gate unless the phone is working. Vulnerable, aged resident. I need the phone connect & working now.

Online chat-useless. Spent 3 hours ON HOLD yesterday to get help. TPG was not contactable via phone or chat yesterday. Today I was lucky however, the responce was-someone will contact you in the next 24 hours even after I stated this was urgent.

Any one got any suggestions please?

Thank you 


Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.




Level 2

I have replied by private message 2 houers ago-not heard back still?