Welcome to the community !
Have you tried calling the same number using your mobile? In case you still experience the same issue. We'd love to help.
PM me your account details (username/customer ID or contact number associated with the account)
We're glad to know that the issue has been addressed. We appreciate your feedback this will help us improve our service in the future.
In case you will have concern in the future, you can always open a thread here in our Community.
Have a great day!