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Phone works for 13 numbers but not mobile

moment
Level 2

Hello,

 

My phone service is working for 13..., 1800 numbers etc but not for mobile phone numbers - all I get is an engaged tone. I have mobile phone calls "not barred" in my settings and the internet is fine. Inbound calls from a mobile also work

 

Thank you. 

1 REPLY 1
Shane
Moderator

Hi @moment ,

 

Thanks for raising this to us, I would love to help and get to the bottom of this. To better understand the situation, drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@moment wrote:

Hello,

 

My phone service is working for 13..., 1800 numbers etc but not for mobile phone numbers - all I get is an engaged tone. I have mobile phone calls "not barred" in my settings and the internet is fine. Inbound calls from a mobile also work

 

Thank you.