Problems with conference connection

[hayley]

We have a conference phone set up in our office that is linked to our other phone lines to that we can dial in/out of calls. The conference phone is currently not dialling in or out and automatically diverts all calls when you try to connect to it.

I did contact the TPG phone help line but they told me to restart the router which hasn't worked

Any help is appreciated at this point as we need the service back asap

[Shane]

Hi @hayley,

Welcome to the community!

Thanks for raising this to us. We'd like to confirm if your service is a Business or a Residential Account, we tried to use your Community details to pull up the account unfortunately we do not have matching record found.

We'd like to get your account details (Username/Customer ID together with the complete address on file).

In case you need a reference: How do I private message (PM) in the community

Cheers!