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Problems with my home phone

Bruiser2074
Level 2
Level 2
‎08-10-2021 08:28 PM

I have a tpg (over HFC) internet and am using the TPG supplied TP-Link Archer 1600 modem/router.

 

I have a panasonic cordless phone plugged into the modem (Phone 1 port) and every time I go to make a call, the first time I dial, it gives me a long continuous beep and nothing happens, then i hang up and re-dial the same number and it works fine.

 

I have turned on the debug logs on the router and had a look and the first call attempt always throws up a log entry: " can not find any account forthe incoming call" (sic) 

172021-10-08 20:24:06VOIPInformationRegister to server address 172.26.0.81:5060
182021-10-08 20:24:06VOIPInformationRegister to server address 172.26.0.81:5060
192021-10-08 20:23:57VOIPInformationcan not find any account forthe incoming call

 

Then when I attempt the call again it says 'Regsiter to server address 172.26.0.81:5060 and it then works.  IF I try the 3rd, 4th or 5th call again within about 60 seconds, it works every time, then I wait a few minutes and try again and it fails.

 

ID Time Type Level Log Content

12021-10-08 20:26:43VOIPInformationcan not find any account forthe incoming call
22021-10-08 20:25:22VOIPInformationcan not find any account forthe incoming call
32021-10-08 20:24:31VOIPInformationRegister to server address 172.26.0.81:5060
42021-10-08 20:24:31VOIPInformationget ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
52021-10-08 20:24:31VOIPInformationget ip(172.26.0.98) for domain(uni-v1.tpg.com.au)

 

This is so annyoing.  can anyone help me here? 

 

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Anonymous
Not applicable
‎09-10-2021 03:15 PM

Hi @Bruiser2074 ,

 

Thanks for raising this to us.

 

Is this the first time that happened? Do you have a different handset that we can use for isolation purposes?

 

What features does the Panasonic Cordless Phone have? 

 

I suggest try to disable 3rd party feature of the Panasonic Cordless phone such as Caller ID to check if the issue still persist.

 

Let me know how it will go.

 

Cheers!

 

@Bruiser2074 wrote:

I have a tpg (over HFC) internet and am using the TPG supplied TP-Link Archer 1600 modem/router.

 

I have a panasonic cordless phone plugged into the modem (Phone 1 port) and every time I go to make a call, the first time I dial, it gives me a long continuous beep and nothing happens, then i hang up and re-dial the same number and it works fine.

 

I have turned on the debug logs on the router and had a look and the first call attempt always throws up a log entry: " can not find any account forthe incoming call" (sic) 

17 2021-10-08 20:24:06 VOIP Information Register to server address 172.26.0.81:5060
18 2021-10-08 20:24:06 VOIP Information Register to server address 172.26.0.81:5060
19 2021-10-08 20:23:57 VOIP Information can not find any account forthe incoming call

 

Then when I attempt the call again it says 'Regsiter to server address 172.26.0.81:5060 and it then works.  IF I try the 3rd, 4th or 5th call again within about 60 seconds, it works every time, then I wait a few minutes and try again and it fails.

 

ID Time Type Level Log Content

1 2021-10-08 20:26:43 VOIP Information can not find any account forthe incoming call
2 2021-10-08 20:25:22 VOIP Information can not find any account forthe incoming call
3 2021-10-08 20:24:31 VOIP Information Register to server address 172.26.0.81:5060
4 2021-10-08 20:24:31 VOIP Information get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
5 2021-10-08 20:24:31 VOIP Information get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)

 

This is so annyoing.  can anyone help me here? 

 

 

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