TPG NBN & home phone bundle: "Invalid carrier access code" for some local numbers

[martian]

I have a TPG NBN with home phone bundle plan.

I found that I can't get through to all local numbers with my home phone.

One number I can't get through is +61 3 xxxxxxxxx. If I dail it I get an error:

"You have dialled an invalid carrier access code, please dial again."

Having said that I can dial other local numbers no problem.

I have also confirmed that the number +61 3 xxxxxxxxxcan be accessed using my mobile phone.

Why? What is wrong with my tpg home phone account?

[Shane]

Hi @martian,

Thanks for raising this to us. I was able to locate the account and confirm that the issue affecting home phone serivce has been escalated to our Engineering Team. Updates will be provided via SMS or Phone call when it becomes available via SMS or Phone call.

Let us know should you require further assistance.

Regards,

I have a TPG NBN with home phone bundle plan.

I found that I can't get through to all local numbers with my home phone.

One number I can't get through is +61 3 xxxxxxxxx. If I dail it I get an error:

"You have dialled an invalid carrier access code, please dial again."

Having said that I can dial other local numbers no problem.

I have also confirmed that the number +61 3 xxxxxxxxxcan be accessed using my mobile phone.

Why? What is wrong with my tpg home phone account?

[martian · Accepted solution]

This problem has been fixed by your team via a couple of phone support calls.

Thank you for following up.