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Unable to receive call on home phone from a number in Qld.

deborahwarland
Level 2

On Friday my mother was able to ring me on my home phone using her new telephone number.  On Tuesday she tried to ring and the number was blocked at my end. She has been able to use her phone to make calls to other numbers successfully.

The number is not blocked on my telephone.

Could you please investigate and advise why this is happening.

3 REPLIES 3
Shane
Moderator

Hi @deborahwarland ,

 

Let us help investigate what causing the issues with your mother's new landline not able to reach you using your landline and fix this right away.

 

Could you flick me a message with your details?

 

How to send a PM? 

 

Regards,

 

 

deborahwarland
Level 2

Hi Shane,

 

Another moderator responded to my message asking for more information but I have not had a response from them.  Are you still handling this matter, if so I will resend the information to you.

Shane
Moderator

Hi @deborahwarland ,

 

One of my colleagues responded to your message. Please check your inbox. We'd like to get additional information on the landline issue, and we are awaiting a response.

 

Regards,

 

Hi Shane,

 

Another moderator responded to my message asking for more information but I have not had a response from them.  Are you still handling this matter, if so I will resend the information to you.