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VOIP STILL NOT WORKING AFTER NBN CRASH LAST WEEK

Level 4

Hiya

 

Can anyone from TPG tell me how long I'm going to be without my VOIP phone?   NBN crashed last week, I rang Tech Support from my mobile, for whatever reason they couldn't reset it.

 

I rely on my VOIP phone due to the fact I have a ******* mobile coverage in Perth Metro.

1 REPLY 1
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Moderator

Hi @Fiery,

 

We are sad to know that you're having issue with your home phone service. We've seen that this issue has been escalated to our Engineering Team and you have been in contact with them yesterday.

 

At the moment the issue is still under assessment and investigation. We'll chase this up with them and keep an eye on this issue. Further updates will be provided when it becomes available via SMS or phone call by one of our Engineers.

 

We apologise for any inconvenience. Let us know should you require further assistance.

 

Cheers!