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VOIP - Unable to make external calls

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Level 3

Hi All,

 

Eversince I've had my router replaced with TP-Link Archer VR1600v from Huawei, I've never been able to make external calls. I have a dial tone but after dialling a number it won't connect instead, I hear a sharp tone.

 

Any suggestions?

 

Thanks,
D.

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi @deebee 

 

I will arrange a engineer to call you back ASAP within 24hrs. Please have the new Archer 1600v modem's MAC address and SERIAL number ready to give to us so we can update the systems.

 

These numbers are written on the sticker on the bottom of the modem.

 

Thanks,

View solution in original post

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Level 3

Will do. Thanks in advance David!

View solution in original post

5 REPLIES 5
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Moderator


Hi @deebee 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @deebee 


Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.


How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


Regards,
David_M

Highlighted
Moderator

Hi @deebee 

 

I will arrange a engineer to call you back ASAP within 24hrs. Please have the new Archer 1600v modem's MAC address and SERIAL number ready to give to us so we can update the systems.

 

These numbers are written on the sticker on the bottom of the modem.

 

Thanks,

View solution in original post

Highlighted
Level 3

Will do. Thanks in advance David!

View solution in original post

Highlighted
Level 3
thanks for escalating this really quickly. Ive spoken to robyn and shes fixed the phone issue.

You guys rock Smiley Happy

Take care!