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VOIP line has never been enabled

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Level 1b

Can you enable my VOIP line please? I have dial tone only. How do I get this done? Chat line is always busy. Paying for a service you are not actually providing. 

6 REPLIES 6
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Moderator

Hi 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

 

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Level 1b

How do I PM you? Cant find the button.

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Level 1b

Found it . My bad.

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Moderator

Hi,

 

looking at your account now 

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Moderator

Hi  

 

Are you using TPGrouter, please?

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Moderator

Hi Scot,

 

 

Thank you for sending mac adress,
looks like its a Router issue, I can see VoIP is registered,
but you can't dial out or in, and we tried both phone ports and router reset.

I am escalating to engineers team, and someone will get back to soon

Thank you