TPG Community

Get online support

VOIP phone not working after modem change

jamiebrown
Level 2

My TPG supplied modem recently got swapped out. The instructions said the phone would automatically start working but it did not. It is not used often but I now discover it did not start. People phoning get "line disconnected" message.

1 REPLY 1
Angeli
Moderator

Hi @jamiebrown

 

We'll have your landline service checked to determine the issue. Kindly message us with your TPG customer ID or username. 


How do I private message (PM) in the community

 

Regards, 

Angeli