Very slow adsl speed

Level 1
I live in Marsfield area. Last few weeks I am experiencing slow internet speed. Unable to do any work from home.
- I can see internet light on modem
- very low upload down load
- basic troubleshooting preformed

Can you please check my line please?
1 REPLY 1
Moderator

Hi @rajkumaar26,

 

The actual speeds for ADSL services will vary due to many factors including distance from the local telephone exchange, the quality of the customer's copper phone line, cabling and equipment.

 

Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

For customers having issues with their service, we recommend to check if there's an outage affecting the area.

 

We list any known outages on our Service Status page. If there are no known outages, we have created this article which contains troubleshooting regarding Slow speed issue .

 

In your case, we have identified a line fault affecting the line sync speed, thus we have escalated this to our Engineering Team.

 

We may need to send a Telstra technician to fix the issue and further updates will be provided via SMS or phone call.