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Voice Telephone occasionally not working even though dial-tone.

Moderator

Hi @coolmobility,
 

We are glad to know that the issue has been fixed. We've seen that our Engineering Team sent an email confirming that the escalated fault has been rectified it was sent directly to the e-mail address associated in the account.

 

Let us know should you require further assistance.

 

Cheers!

Level 2

Finally received a phone call from a Technical Faults person advising that the service had been restored.

Apparently was a problem with hardware configuration at TPG end that needed correction. Email also received at same time.

 

When asked why the fault was never logged on the website, he stated that "it had only benna problem for less than a day, so was not logged". I pointed out that it was an issue reported on Wednesday and today is Friday and it had affected a number of people with phones (TPG prior admission), he had no answer as to why the issue had not been logged on the TPG Website. 

NOT GOOD ENOUGH GUYS! You have a page to see faults logged, it should be used to advise customers of issues that may explain problems they are having. There's a separate section for phone services there.

Moderator

Hi @coolmobility,

 

We apologise for the inconvenience and we appreciate your feedback, as this will help us improve our service. We will pass this to the relevant team. Let us know should you require further assistance.

 

Cheers!

Highlighted
Level 2

My name is Colin, not Catherine, by the way