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home phone not working

Level 2

hi there,


my landline is unable to make or receive any incoming calls and when i try to call the number it rings but does not connect and disconnects the call after 15secs. in addition, the internet is also not working.


if someone can look into this that would be greatly appreciated.


many thanks


Hi @ping,


Welcome to the community!


We're sad to know that you're having issue with the home phone and internet. We're able to locate an account matching with your community details. We've seen that the issue has been escalated to our Engineering Team.


 We have identified that the issue is with the network controlled by Telstra. This unfortunately means only NBN co. technicians have the authority to fix this fault. Based on the latest log on file, Telstra have told us they have booked a technician to check your TPG service anytime between now and 18/Feb/2020.

Your attendance is NOT required. Further updates will be provided via SMS or Phone call when it becomes available, let us know should you require further assistance.