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landline partly not working

regi1947
Level 2

My parents' landline can receive calls but can't make calls.  They recently switched from telstra to tpg as part of signing up to a landline internet package.  Their internet works fine.

1 REPLY 1
Anonymous
Not applicable

Hi @regi1947

 

Welcome to TPG Community! 

 

We'll have the landline service checked to see as to why it cannot call out. Send us a private message with the TPG customer ID or username and we can take it from there. 


How do I private message (PM) in the community
 

Regards, 

Angeli