landline will not connect to mobile phones

[flew12345678]

up dated bundle to include free calls but dont work

[Anonymous]

Hi @flew12345678, 

Welcome to TPG Community! 

Let me please have your account username or customer ID and I'll have a look on it.

Regards,

Angeli

[Anonymous]

Hi @flew12345678, 

I've found your private message with your account username. I'll coordinate your case with our plan change team and I'll be in touch soon.

Regards,

Angeli

[Anonymous]

Hi, 

Your add-on service should activate once the $10 fee is settled. It is currently in progress via direct debit and clearing takes 3-4 working days. 

Regards,

Angeli

[Anonymous]

Hi @flew12345678, 

Your case has been raised to our Accounts Team. Further updates will be provided soon. 

Regards,

Angeli

[Anonymous]

Hi @flew12345678, 

Your voice add-on service has been activated and we already applied the $10 credit on your account that you can use for future payments. Let me know if you still encounter an issue. 

Regards, 

Angeli