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landline will not connect to mobile phones

flew12345678
Level 2

up dated bundle to include free calls but dont work

5 REPLIES 5
Angeli
Moderator

Hi @flew12345678

 

Welcome to TPG Community! 

 

Let me please have your account username or customer ID and I'll have a look on it.

 

Regards,

Angeli

Angeli
Moderator

Hi @flew12345678

 

I've found your private message with your account username. I'll coordinate your case with our plan change team and I'll be in touch soon.

 

Regards,

Angeli

Angeli
Moderator

Hi, 

 

Your add-on service should activate once the $10 fee is settled. It is currently in progress via direct debit and clearing takes 3-4 working days. 

 

Regards,

Angeli

Angeli
Moderator

Hi @flew12345678

 

Your case has been raised to our Accounts Team. Further updates will be provided soon. 

 

Regards,

Angeli

Angeli
Moderator

Hi @flew12345678

 

Your voice add-on service has been activated and we already applied the $10 credit on your account that you can use for future payments. Let me know if you still encounter an issue. 

 

Regards, 

Angeli