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nbn home phone - error message / line congested

Level 2

i was trying to call a sydney local number 0287743488 using my home phone, but i got this error message

"calls to the destination you have dialed are currently congested please try again later OCA0142"


i tried and used my mobile to call the same number, it worked and connect. then i used my home phone call mobile and a different local number, it also worked. but just not for that particular number.


Hi @chengjianer, we'd like to arrange one of our senior technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call.


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Level 2

I'm having the exact same problem. I've never had it before joining TPG. I rang and spoke to someone today who tried to fix it and now when I dial numbers it's just dead silent, it doesn't even ring. Apparently it has been escalated. I'm not happy about it.