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no reply capability on my Cellphone to TPG

Level 1a

 ATTN SUPPORT!

My ongoing troubles are worsening.  Now I cannot respond by my cellphone to TPG Support.  My ADSL Naked is faulty sporadically,  (Offline right now again)

Support is working on the original problem, but now it is worse. ADSL is dead.  Net is working fine. (????) 

I can receive SOME calls on my Cell, cannot send text. (Cannot answer current message from TPG re technicial appointment. for  Fri 4-1-19   8-12.  ANSWER IS: YES. 

Only comms method left is EMAIL.  xxxxxxxx@gmail.com  temp for now

3 REPLIES 3
Moderator

Hi @adam777003,

 

Welcome to the community!

I was able to locate your account using your given details. I've seen that your connection has been raised to our Engineering Team and escalated this to Telstra, we'll advise them to book the appointment schedule.
 

 

Cheers!

Moderator

Further updates will be provided by one of our Engineers via SMS or Phone call.

 

Let me know should you require further assistance.

 

Highlighted
Moderator

Hi @adam777003,

 

I can see that you have been in contact with one of our Engineers and advised that we are currently waiting for the job completion of the scheduled Telstra Technician Visit today. Further updates will be provided by our Engineering Team via SMS or Phone call.

 

Let me know should you require further assistance.

 

Cheers!