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phone not working ticket number-10445510

Level 2

Dear Customer Service Team,

 landline (home phone) does not work after the installation. There have dial tone but said this number is not valid (this number was provide by TPG), so I cannot make calls to other phone numbers or receive incoming calls!!!

After few live chats issue was forwarded to Home phone Engineers for investigation

ticket number-10445510

Account Number: 3253846

and was told -You will be contacted within 24-48 hours but no any response 

emails also was sent but same no response

Could you please help fix the problem as we need it urgently.

kind regards



Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



kind regards