voip not receiving calls

[wilsonb1]

Phone does not ring when we attempt to call home

• Dial tone heard on handset
• Able to make calls
• No calls received

Remedial actions attempted

• Rebooted Modem/Router
• Unplugged and replugged connectors
• Swapped handset
• Confirmed voip set up Modem/Router (tp-link Archer VR1600v)
• Confirmed Bundle Status in tpg portal: Active 

[Anonymous]

Hi @wilsonb1, 

Welcome to TPG Community! 

We'll have your home phone service checked to determine as to why there is no incoming calls. Send us a PM with your TPG customer ID or username and we'll take it from there. 

How do I private message (PM) in the community

Regards, 

Angeli