Hi @Savz ,
Welcome to the community!
We're sad to know that you're having issues with the service, we're able to locate the account using your community details and we've seen that you have been in contact with one of our Technicians and processed a new modem/router.
We apologise for any inconvenience.
Let us know should you require further assistance.
On 13/01 my modem overheated, now has burnt marks on it and no longer works. I need a new one sent out ASAP especially because I work from home and have 4 children on school holidays. I'm having to hotspot my phone using my personal data because TPG can't get their act together.