Welcome to the community!
Are you still having issues with 4G reception? I suggest performing modem/router reboot after relocating the device.
If the issue still persists, drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
We will have one of our Technicians to contact you for further investigation.
I am currently setting up the modem. The 4G light did turn on, so I moved the modem, as instructed, and now it won’t turn on again. What should I do ?
44 Park rd Hurstville NSW