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5G Home Broadband Modem return eConsignment

Daniel_k_c_li
Level 2

Hi, I have switched my 5G home boardband back to the NBN internet 3 weeks ago within the 7 days trial period and I try to get the e-consignment label to return the 5G modem. Since I have three 5G modems need to return (because the first two modems not working), so I need 3 e-consignment labels. However, it takes me almost 3 weeks to contact TPG by phone calls and emails but I only can receive one e-consignment label so far. Anybody can help to send me the other 2 Return Order Receipt and consignment label for the modems with the following two serial numbers. Thanks.

 

S/N: DM2213848052900

S/N: DM2213848048405

1 REPLY 1
Shane
Moderator

Hi @Daniel_k_c_li,

 

Could you shoot us a PM with your details to better understand the status of the returning modems.

 

How to send a PM? 

 

Regards,

 

Hi, I have switched my 5G home boardband back to the NBN internet 3 weeks ago within the 7 days trial period and I try to get the e-consignment label to return the 5G modem. Since I have three 5G modems need to return (because the first two modems not working), so I need 3 e-consignment labels. However, it takes me almost 3 weeks to contact TPG by phone calls and emails but I only can receive one e-consignment label so far. Anybody can help to send me the other 2 Return Order Receipt and consignment label for the modems with the following two serial numbers. Thanks.

 

S/N: DM2213848052900

S/N: DM2213848048405