5G Modem Coverage

deepan86
Level 2
I was promised Nokia Modem when signing up but received Segacom modem.
I am facing wifi coverage issue in my house. Speed is ok with I am near to modem but places around 10 meters away from modem are black spots where internet connection and speed drops massively upto extent I can’t even fetch my emails.
Kindly please provide Nokia Modem as promised.
I have talked with customer representative regarding this and it was not at all helpful and representative seems to lack technical knowledge when I am clearly stating my issue is with wifi coverage and not speed of internet.
1 REPLY 1
Shane
Moderator

Hi deepan86. 

We provide a modem/router depending on the stock availability. For wireless issues, we did an aritcle that you may find helpful.

This will guide you a basic step-by-step troubleshooting on how to improve the Wi-Fi connection please see the links below.

Wireless Channel on your modem - what is it and why should I change it? - TPG Community
Easy Steps to Improve Wi-Fi Connection In Your Home - TPG Community

 

Let us know how it will go.