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Hi @galhenage1,
The return label will be sent via email after the end of the billing cycle of the Home Wireless Broadband. Could you shoot us a PM with your details so we can check it on our end.
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Can you plese send me thw ecannote to return the 5gmodem. Still waiting qfter i cancel the service on 23rd oct