Get online support
Hi,
I am having the same issue as many others on this forum that my Archer 1600v drops internet connection for anywhere between 30 seconds to 5-10 minutes. It happens at about 20-40 minute intervals and doesn't seem to be due to anything specific. I have tried to change around the wifi channels on both the 5g and 2.4g and it doesn't change anything. I have auto reboot set to 3 days.
The connection comes back if I restart the router. When it goes out, the NBN box is fine with all lights on and my PC, laptop and phone all connect to the network, I just can't get any internet connection. When checking the Archer, all lights are still on ecept the internet and Phone 1 lights.
You might not be able to find my router using my details since it's set up in my flatmates name, but I'm happy to provide our details privately.
Cheers,
Sam
Hello samuelthel,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download