Archer C1200 Issues

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Level 1b

I've been having issues with my supplied router.

I'm experiencing low downloads and uploads speeds and frequent packet loss. I have been able to resolve these issues temperarily by rebooting the router, but most recently i've needed to perform a factory reset to fix the issue.

 

The router is: Archer C1200 v1.0 with firmware version: 1.0.0 Build 20180208 rel.59779 (EU)

 

At its worst my uploads dropped to 0.1mbps; but usually hangs around 0.8mbps. They restore to 17mbps after reboot.

 

Is this a known issue? Is there a firmware update I can try? If not, is there a process for a replacement?

 

Thanks.

 

 

1 REPLY 1
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Moderator

Hi @thePyro_13 , please send us a private message with your TPG customer ID,username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community