Hey, Alanna
Welcome to the community!
Let us check if the modem/router is still covered by 1 year warranty so we can request for replacement. To proceed, send us your details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
The modem has suddenly stopped working with no green lights. It is not able to get power even though it's plugged in correctly.
