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Can't connect to wifi everyday and need to restart modem

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Level 1a

Hi,

 

I got my new tp-link wifi router last week with moving house NBN plan, but my devices lost their wifi connection every day and I need to restart the router to get connection up again. Do I need a firmware update to fix this issue?

 

Current version:

Firmware Version:0.1.0 0.9.1 v5006.0

Build 190228 Rel.72265n

Hardware Version: Archer VR1600v v2 00000000

3 REPLIES 3
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Moderator

Hi @omidmtrz ,

From our system, we can see your service is up for more than 16 hrs and all test are ok, if you still having issue pls Private Message me with your contact details so I can assist you,

Regards,

Sajal

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Level 1a

I have had an Archer NBN modem for over 12 months without and problems until a couple of weeks ago. Now 2 or 3 times a week I need to restart the modem before any of our devices can connect. Nothing has changed in our house.

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Moderator

Hi @AlanGeorge , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community