Cant Replace Archer C1200 with Archer AX55

[ppoorab1]

Hey, 

I failed to replace my TPG provided router, AC1200 with my new AX55 router on my NBN FTTP connection. I used connection following things:

Connection Type : PPPoE

Username: TPG-ID@tpg.com.au

Password: TPG login password

I am not sure if i am doing something wrong. 

As I did not remember my TPG password, I recently reset it.

Can this be causing the issue? If yes, I am nor sure how to retreive the old password.

I see a password used on my existing router but it is encrypted, so can't retreive it.

Please guide.

[Anonymous]

Hi @ppoorab1,

If you are not sure with the TPG password, you have the option to retrieve it by following this article below.

Forgot your TPG account password?

You may also try to enter both TPG username and password with the domain '@tpg.com.au' on the modem/router's settings.

Let us know how it will go.

Hey, 

I failed to replace my TPG provided router, AC1200 with my new AX55 router on my NBN FTTP connection. I used connection following things:

Connection Type : PPPoE

Username: TPG-ID@tpg.com.au

Password: TPG login password

I am not sure if i am doing something wrong. 

As I did not remember my TPG password, I recently reset it.

Can this be causing the issue? If yes, I am nor sure how to retreive the old password.

I see a password used on my existing router but it is encrypted, so can't retreive it.

Please guide.

[sssstew80]

@ppoorab1 - did you manage to resolve this?  Did the AX55 work?