TPG Community

Get online support

Change phone number on Archer VR1600v

Level 2


We experienced a lightning storm a few days ago and one strike hit the power pole outside our front gate and severed one of the power lines. This strike, as you can imagine, caused a massive surge in the power going to our house. One of the caulties was the tp-link Archer VR1600v modem. I had a spare Archer VR1600v modem I got from my sister and installed it (once the power was restore, thank you Energex). I reset the modem's settings and fillied in my TPG details but I was unable to change the previous phone number that was assinged to this replacement modem.

How can I change the phone number in the TP-Link modem to my TPG assigned phone number?




Hi @DragonSire1 ,


Thanks for raising this to us. Please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll have one of our Technicians contact you to update the home phone number of the modem.


How do I private message (PM) in the community