Drop Outs

Shane0016
Level 2
I recently switched provider to TPG and since happening I have been experiencing regular drop out. These last approximately 20-30 seconds and occur every few hours. Most of the connection are WIFI. I haven't used my ethernet connection regularly since switching but it also had a drop out today.

TPG sent a new router as part of signing up. It is a TP-Link VX220-G2v. Any advice would be appreciated. Switched for the faster speed but the drop outs are worse than having slower speed....
1 REPLY 1
Anonymous
Not applicable

Hey @Shane0016 ,

 

Let me help see what causing dropouts and rectify this ASAP. Could you tell us what troubleshooting steps have you taken so far and flick me a message with your details.

 

How to send a PM? 

 

Regards,

 

I recently switched provider to TPG and since happening I have been experiencing regular drop out. These last approximately 20-30 seconds and occur every few hours. Most of the connection are WIFI. I haven't used my ethernet connection regularly since switching but it also had a drop out today.

TPG sent a new router as part of signing up. It is a TP-Link VX220-G2v. Any advice would be appreciated. Switched for the faster speed but the drop outs are worse than having slower speed....