FTTB not working

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Level 1a
Hi,

I have been getting trouble to connect my fttb service.
I moved home a week ago and have been without service for 2,5 days. No DSL signal at all. I’ve tried reach technical support and was promised a technician visit for today which did not happened.
1 REPLY 1
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Moderator

Hi @pauloz,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

As per checking, the issue has been escalated to our Engineering Team and they have booked a TPG technician to further investigate the issue.

 

The Team is closely monitoring this case and will contact you as soon as a new update becomes available.

 

Should you have further queries, feel free to message us. Thank you.