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FTTC connection box replacement

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Level 1b
My FTTC Connection Box inside the house (connects between the NBN line and the router) is not working, with the blue power light flashing (does not go on solid). The box was submersed in water due to flooding through the house and so I believe the box will need to be replaced. Can I please have one sent out ASAP or advise how to get NBN working again.
1 REPLY 1
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Moderator

Hi @mccann94,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, sine the NBN connection box was submersed in water, we really need to replace it. We have sent an NBN technician who replaced the equipment and your connection should be working now.

 

Let us know should you need further assistance.