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Faulty modem, no response to email

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Level 3

Thanks Will,

My apologies I got a bit "snappy".

I appreciate you help, sometimes my patience runs out when I get repeated questions.

In the mean time I did receive the router/modem and it's all working now.

Thanks again to those involved for your assistance,




View solution in original post


No need for apologies, @gmustang. I'm just glad that the WIFI issue you've raised has been resolved with the new modem.


Please ensure to return the old modem back. You can use the post pack that was included in the box for you to not incur any shipping fees.


Don't hesitate to leave us a message again if you need our assistance.