Hi @mhjnsohan,
Le us help check what causing slow connection with the connection and get to the bottom of this.
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
Could you run a speed test on Mobile or Laptop connected via LAN/Ethernet cable and post the test result on this thread for reference.
In the event that devices connected via Wi-Fi having trouble with the speed it could be caused by signal interference, distance, weak signal. If so, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If the issue persists, shoot us a PM with your details so we can proceed with the initial investigation and check the available modem's latest firmware version
How to send a PM?
Hey. I think my internet is slowing down. Need for the firmware update on Archer VR1600v v2 00000000
