Firmware update Huawei HG659

[Jflorine86]

Hello TPG, are you able to update the firmware of my modem. Experiencing intermittent drop-outs.

[Anonymous]

Hi @Jflorine86 ,

What devices are affected with the connection dropouts? In the event that it affects the devices connected via Wi-Fi it could be a Wireless Interference.

We did an article that you may find helpful, this will guide you improve the wireless connection at home.

See links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home 
• Wireless Channel on your modem - what is it and why should I change it? 

To better understand the situation, send me your account details (Username/Customer ID together with the address on file).

Also include the modem/router details.

Modem Details:
Modem:
Serial number:
Software version:

In case you need a reference: How do I private message (PM) in the community 

Regards, 

[Jflorine86]

Hello Shane.

Modem details attached.

[David_M]

Hi @Jflorine86 

I will make some further enquiries for you and will let you know ASAP.

Thanks,

David_M

[David_M]

Hi @Jflorine86 

I have sent you a PM.

Thanks,