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Firmware update Huawei HG659

Level 1c
Hello TPG, are you able to update the firmware of my modem. Experiencing intermittent drop-outs.
4 REPLIES 4
Moderator

Hi @Jflorine86 ,

 

What devices are affected with the connection dropouts? In the event that it affects the devices connected via Wi-Fi it could be a Wireless Interference.

 

We did an article that you may find helpful, this will guide you improve the wireless connection at home.

 

See links below.

 

To better understand the situation, send me your account details (Username/Customer ID together with the address on file).

 

Also include the modem/router details.

Modem Details:
Modem:
Serial number:
Software version:

In case you need a reference: How do I private message (PM) in the community 

 

Regards, 

 

Level 1c
Hello Shane.

Modem details attached.
Moderator

Hi @Jflorine86 

 

I will make some further enquiries for you and will let you know ASAP.

 

Thanks,

David_M

Moderator

Hi @Jflorine86 

 

I have sent you a PM.

 

Thanks,