Hi @Jflorine86 ,
What devices are affected with the connection dropouts? In the event that it affects the devices connected via Wi-Fi it could be a Wireless Interference.
We did an article that you may find helpful, this will guide you improve the wireless connection at home.
See links below.
To better understand the situation, send me your account details (Username/Customer ID together with the address on file).
Also include the modem/router details.
In case you need a reference: How do I private message (PM) in the community