Get online support
Hi @May2 ,
We're able to locate your account using your community details and requested a firmware upgrade for your modem/router's firmware. Updates will be posted on your initial post located here: https://community.tpg.com.au/t5/Modems-and-Devices/Archer-VR1600v-Firmware/m-p/37690
We will close this thread to avoid redundancy and confusion.
Cheers!