HFC byo

[Emmitq96]

Hi, I recently activated my HFC NBN connection. I purchased a google nest WiFi to use but it seems to not be working. After some research i found out it has to do with the VLAN TPG use. Am I able to configure something to get my google nest to work ? Thanks.

[luisc]

Hi Emmitq96

TPG does not support third party devices, however you many need to check the google solutions

https://support.google.com/googlenest/thread/20976528?hl=en

See the details of your NBN HFC settings.

https://community.tpg.com.au/t5/Broadband-Internet/VLAN-info-for-NBN-HFC/td-p/33210

Morevover you can bridge the TPG modem and use your nest as a wireless router.

Hope that helps

Thanks