HG659 FIRMWARE UPDATE please

[paul_123]

Hi can i have a firmware update please, I can't put internet speed limit on a device now

Product type:

HG659

Device ID:

00E0FC-J3NEQ16927003012

Hardware version:

VER.B

Software version:

V100R001C270B011_Dodo

[Will]

Hi @paul_123

Welcome to the Community!

I'm having a difficulty pulling up your TPG account. I already tried your community details as reference but I'm not able to find any match.

I'm curious though on the software version you posted (V100R001C270B011_Dodo). Did you get your modem from Dodo?

We can only perform an upgrade for TPG-supplied modems. PM me your customer ID or username and the service address so I can check your account and request for a firmware upgrade for the modem we have on file.

Regards,

[damoto82]

Can I also request a firmware update?

Customer id xxxxxx

Thanks

[Will]

Hi @damoto82

Welcome to the Community!

I have already requested for a firmware update. We'll let you know via this thread once it's done.

Note: I have edited your post to hide your customer id for security purposes.

Regards,

[Will]

Hi @damoto82,

Your firmware has been upgraded to the latest version.

Regards,