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HG659 FIRMWARE UPDATE please

Level 1c
Hi can i have a firmware update please, I can't put internet speed limit on a device now
 
Product type:
HG659
Device ID:
00E0FC-J3NEQ16927003012
Hardware version:
VER.B
Software version:
V100R001C270B011_Dodo
4 REPLIES 4
Moderator

Hi @paul_123

 

Welcome to the Community!

 

I'm having a difficulty pulling up your TPG account. I already tried your community details as reference but I'm not able to find any match.

 

I'm curious though on the software version you posted (V100R001C270B011_Dodo). Did you get your modem from Dodo?

 

We can only perform an upgrade for TPG-supplied modems. PM me your customer ID or username and the service address so I can check your account and request for a firmware upgrade for the modem we have on file.

 

Regards,

Level 1a

Can I also request a firmware update?

 

Customer id xxxxxx

 

Thanks

Moderator

Hi @damoto82

 

Welcome to the Community!

 

I have already requested for a firmware update. We'll let you know via this thread once it's done.

 

Note: I have edited your post to hide your customer id for security purposes.

 

Regards,

Highlighted
Moderator

Hi @damoto82,

 

Your firmware has been upgraded to the latest version.

 

Regards,