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HG659 Huawei Modem/Router - Unable to use for ADSL2+

Level 1a

The HG659 modem/router i have used to be connected to TPG VDSL service. I have moved to a house without NBN and am trying to connect up to an ADSL2+ service using this same device. However, despite many attempts to enter PPPoE username & password, the HG659 won't set up the ADSL2+ connection. It seems locked into VDSL connection types. 

 

Is there some way of overcoming this? 

 

1 REPLY 1
Moderator

Hi @Dunc74 ,

 

Welcome to the community!

 

Unfortunately the Huawei HG659 is not compatible iwth ADSL2+. We tried to use your community details to pull up the account unfortunately it does not show a matching records. Please PM us your account details (Username/Customer ID together with the address on file) we'll check this with our team and see what can be done.

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!