HG659

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Level 1a
Hi My Wi-fi connection drops every few minutes - continual all day.  The interruption is very quick - but persistent.  I am hoping you can supply a firmware upgrade?  If not, can you please suggest what other options I have for a different router / modem.  Fyi - there is no other wi-fi in my residential area.  I have tried changing channels - nothing is resolving this.  I don't want to have to reset my modem every few days / weeks if this is a suggested step - I need a permanent solution whereby I can work seamlessly for weeks / months.  Kind regards
 
Product type:HG659
Device ID:00E0FC-J3N8W17315002327
Hardware version: VER.B
Software version:V100R001C216B112
1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter