Has anyone ever had the dropout issues resolved?

[shroomlord]

I would love to know if anyone has ever had their dropout and connection issues fixed. I have been getting disconnections many times a day for well over a year. If anyone could point me in the right direction to actually getting results, it would be very much appreciated.

[Riezl]

Hi @shroomlord ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[shroomlord]

Sorry but a copy pasted reply is pathetic. I said I have been dealing with this for over a year. Clearly I would have recieved that message multiple times. I am here on these forums as a last resort to see if the community can help me, because TPG staff don't have a clue.

[Riezl]

Hi @shroomlord , please send us a private message with your TPG account details so we can take a look and assist with your concern. We will wait for your PM,. Thank you.