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How hard is it to get FTTB support??

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Level 1

I represent a Strata Plan and we have problems with the TPG equipment that has been installed in our premises.  To be clear: our residents don't have problems with their accounts or their modems - we have problems with the equipment installed by TPG to supply FTTB service.

 

Anyone tried and been successful in actually getting anyone at TPG Support to record a problem of this nature and get them to send someone to service their hardware?

 

Any pointers on how to contact the 'correct' department of TPG to get non-account and non-customer support would be greatly appreciated!!

1 REPLY 1
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Community Manager

@FTTB_customer ,

 

TPG does not maintain the equipment inside the buildings, it is maintained by FTTB Wholesale  https://fttbwholesale.com.au/

FTTB Wholesale is a functionally separated subsidiary of TPG Telecom.

 

You can make contact with them directly on sales@fttbwholesale.com.au.

Hope this helps.