How hard is it to get FTTB support??

[FTTB_customer]

I represent a Strata Plan and we have problems with the TPG equipment that has been installed in our premises.  To be clear: our residents don't have problems with their accounts or their modems - we have problems with the equipment installed by TPG to supply FTTB service.

Anyone tried and been successful in actually getting anyone at TPG Support to record a problem of this nature and get them to send someone to service their hardware?

Any pointers on how to contact the 'correct' department of TPG to get non-account and non-customer support would be greatly appreciated!!

[Manuel]

@FTTB_customer ,

TPG does not maintain the equipment inside the buildings, it is maintained by FTTB Wholesale  https://fttbwholesale.com.au/

FTTB Wholesale is a functionally separated subsidiary of TPG Telecom.

You can make contact with them directly on sales@fttbwholesale.com.au.

Hope this helps.